Privacy Policy

Effective Date: January 1, 2026

At Fire Damage Restoration Newport Coast, we respect your privacy. This policy explains what information we collect when you visit our website or call us, how we use it, and the choices you have. We keep it simple and straightforward because you deserve to know how your information is handled.

Information We Collect

When you contact us for fire damage restoration services, we collect information you give us directly. This includes your name, phone number, email address, property address, and details about the fire damage you're dealing with.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time you spend on our site. We use this to understand how people find and use our website.

How We Use Information

We use your contact information to respond to your request, schedule an inspection, provide an estimate, and keep you updated on your restoration project. We may also send you service-related messages by phone, text, or email.

We use website usage data to improve our site, make it easier to navigate, and ensure our services reach the people who need them in Newport Coast and surrounding areas.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to remember your preferences and understand how you interact with our pages. Cookies are small text files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us at (833) 929-6186 for help.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to collect information about how visitors use our website. These tools help us see which pages are popular and where we can improve.

These third-party providers have their own privacy policies. We do not control their data practices, but we choose providers that are widely trusted and committed to protecting user data.

Data Sharing and Disclosure

We do not sell your personal information. We share it only with trusted partners who help us run our business, such as scheduling software, payment processors, and subcontractors who assist with your restoration project. These partners are required to keep your information confidential.

We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. We will never share your information for unrelated marketing purposes without your consent.

Data Retention

We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.

If you ask us to delete your information, we will do so unless we are required to keep it for legal or legitimate business reasons.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to only those who need it to do their jobs.

No method of transmission over the internet is 100% secure, but we work hard to safeguard your data. If you have concerns, please contact us and we'll be happy to discuss our security practices.

User Rights

You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also opt out of marketing communications at any time.

California residents have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, call us at (833) 929-6186 or email us using the contact information below. We will respond within the time required by law.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new policy on this page and update the effective date. We encourage you to review this page periodically to stay informed.

Your continued use of our website or services after any changes means you accept the updated policy.

Privacy Contact